We deliver all video and editing projects electronically via secure file transfer services such as Dropbox, Google Drive, or WeTransfer. Delivery times depend on the complexity of the project and the agreed-upon timeline. We will provide you with an estimated delivery date before beginning work. If there are any delays, we will communicate with you promptly and work to resolve any issues.
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As our services are custom and tailored to your specific needs, returns are not applicable. If you have concerns about the quality of the final product, please refer to our Refund Policy. We are committed to ensuring that you are satisfied with our services and will work with you to address any issues within the scope of our agreement.
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For cancellations or changes to your project or subscription, please refer to the terms outlined in your contract. Specific details regarding cancellation fees, notice periods, and refund policies are included in your project agreement. For month-to-month contracts, a 30-day notice is required to cancel and avoid any further charges. If you have any questions or need clarification on the cancellation terms, please contact us via email or phone.
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